Video · 1:21
Explained in a minute
From the click on the button to the acknowledgement: the short film shows the whole sequence, recorded in a live Shopify admin.
EU Directive 2023/2673 · § 356a BGB
A button alone will not make you compliant.
A button alone will not make you compliant.
The acknowledgement decides.
Selling to consumers in Germany or the EU? e-Widerruf adds the legally required electronic withdrawal button to your Shopify store – with a legally sound acknowledgement of receipt, automatic deadline calculation and a dashboard inside the Shopify admin. No code, free plan included.
24 EU languages (admin in 6 languages, more on request)
GDPR-compliant incl. DPA
Built to Directive (EU) 2023/2673
Ready in minutes
Withdraw from contract
Receipt confirmed
Withdrawal #1042 · 21 June 2026, 14:32
Deadline: in time
Day 9 of 14
Day 9 of 14
Confirms receipt of your withdrawal declaration, not its validity. That is what Directive (EU) 2023/2673 requires.
The two risks
Two ways to fall short of the obligation
The electronic withdrawal function is mandatory across the EU for B2C distance contracts with a right of withdrawal concluded through an online interface. It can be missing altogether — or be present and confirm the wrong thing. The second failure is less visible and takes effect with every single withdrawal.
Directive 2023/2673
requires the function and sets out what the acknowledgement must contain – confirm receipt, leave validity open
19.06.2026
since this date the obligation applies across the Union
12 months + 14 days
that is how long the withdrawal period runs when the withdrawal information is deficient (Art. 10 of Directive 2011/83/EU)
Based on Directive (EU) 2023/2673 and Art. 10 of Directive 2011/83/EU. Transposition and penalties are national — Germany: § 356a BGB, administrative fines up to €50,000 · France: art. L221-21 C. consom., up to €75,000 for a legal person · Netherlands: art. 6:230oa BW · Italy: art. 54-bis Cod. cons. The country overview lists all 27. No legal advice.
Self-check
Is your acknowledgement correct?
What matters is not the button but the email your customers receive afterwards. You can run these five points against your own acknowledgement – whichever solution you use.
- Date and time of receiptA date alone is not enough. § 356a (4) requires the moment of receipt, because the withdrawal period is calculated from it.
- The content of the declarationWhat exactly was withdrawn has to appear in the acknowledgement – not merely the sentence that a withdrawal arrived.
- The notice that only receipt is confirmedNot the validity. The law does not require this sentence – it keeps the receipt from becoming an admission.
- No wording that reads like an approval“Your withdrawal has been accepted” or “is confirmed” can be read as an acknowledgement of the right – even where no right of withdrawal existed. This too is precaution, not a requirement.
- Identifiable sender and a way to replyThe acknowledgement must reach the consumer on a durable medium and name a contact for questions.
Points 1, 2 and 5 are the statutory content – if one is missing, the function is there but the obligation is not met. Points 3 and 4 are not required by law; they decide whether the acknowledgement stays a receipt or becomes an admission. e-Widerruf ships with all five in place – and the notice about receipt rather than validity cannot be switched off by accident.
To calculate and copy from: Withdrawal period calculator · Acknowledgement template — free, no sign-up
Based on Art. 11a of Directive 2011/83/EU as amended, shown here in its German transposition (§ 356a (4) BGB). Not legal advice – have it reviewed by a lawyer if in doubt.
The flow
Three steps for your customers, hardly any work for you
The button lives in your storefront. e-Widerruf handles the rest automatically – including the legally required acknowledgement of receipt.
Click "Withdraw from contract"
The button inherits font and button style straight from your theme – nothing is imitated. No color picker, no CSS, shown in your customer's language.
Complete the three-step form
Guided, clear and complete: order, declaration, submit. Bot protection included, no login required.
Receive the acknowledgement
Sent automatically by e-mail, legally sound wording, with the content, date and time of the declaration.
You manage every withdrawal in the embedded dashboard inside the Shopify admin – with a status workflow, search and automatic deadline checking.
Watch
What it looks like in the store
From the click on the button to the acknowledgement of receipt – recorded in a live Shopify admin.
Store
The button in the store
A clearly reachable entry point in the customer account – visible on mobile and desktop.
Form
The form with the order loaded
Three mandatory fields, no more. Enter the order number and the order can be loaded, so single items can be withdrawn separately – leave it blank if it is not at hand.
Admin
Figures at a glance
Processing, timeliness and acceptance as rates – plus withdrawal rate and goods value.
Features
A button alone does not make you compliant
Everything the directive requires is covered. Two things go beyond it: the withdrawal instruction from the official EU model and the documented consent to early performance.
Legally sound acknowledgement
Confirms explicitly only the receipt of the declaration, never its validity. This wording protects you from unintended acknowledgements.
Automatic deadline calculation
Under §§ 355, 356, 187, 188, 193 BGB: on time, late or unclear – calculated automatically, no manual work.
Central dashboard
All withdrawals with a status workflow and search, embedded in your Shopify admin.
Official model instruction
The withdrawal instruction comes from Annex I of Directive 2011/83/EU – not a homemade translation. Free in your store language, in all 23 available languages on Pro.
Bot protection, audit log & GDPR
Protects against abuse, logs every step traceably and anonymizes personal data on schedule. Data processing agreement (DPA) included.
Consent to early performance
Under § 356 (5), (6) BGB – documented on the order with timestamp and wording. In the cart for every store, in checkout with Shopify Plus.
The decisive difference
An acknowledgement that doesn't promise too much
Many solutions confirm too much. e-Widerruf confirms only the receipt of the withdrawal declaration – with its content, date and time, exactly as § 356a requires. Whether the withdrawal is valid (in time, no exclusion) remains your decision.
Risky
"Your withdrawal has been accepted / is valid." → can count as an acknowledgement, even if the deadline had already passed.
e-Widerruf
"We confirm receipt of your declaration on … at …." → fulfils the obligation without binding you.
Pricing
Start free, forever. Upgrade when you need more.
The Free plan delivers the function and the details the directive requires, with no time limit. Pro and Business add comfort, branding and extended compliance.
Free
The required function, free forever.
$0/ month
- Withdrawal button + 3-step form (inherits your theme's style)
- Acknowledgement of receipt per Directive 2023/2673 (app sender)
- Official model withdrawal instruction (store language)
- Automatic deadline calculation & check
- Dashboard with status & search
- 24 EU languages (admin in 6 languages, more on request)
- Bot protection, audit log & GDPR anonymization
- Visibility per country (EU, EEA and UK always on)
- Unlimited withdrawals · DPA included
Popular
Pro
Your branding, analytics and comfort.
$9.99/ month
or $99 / year – two months free
14-day free trial
- Everything in Free, plus:
- No e-Widerruf branding in the e-mails
- Custom e-mail templates with logo & colours
- Custom sender name & reply-to
- Instruction in all 23 languages, by customer language
- Analytics: withdrawal rate, merchandise value, top items
- CSV/PDF export
- Order tagging, cancellation & return on acceptance
- Partial withdrawal & withdrawal reasons
Business
Your domain, team workflows, edge cases.
$19.99/ month
or $199 / year – two months free
14-day free trial
- Everything in Pro, plus:
- Sending via your own domain (your own SMTP or Brevo key)
- Slack & MS Teams notifications, Shopify Flow
- Items without a right of withdrawal
- Submission checks (late / no matching order)
- Consent to early performance (§ 356 (5), (6) BGB – cart everywhere, checkout with Shopify Plus)
Free stays free forever. Paid plans are billed through Shopify in US dollars. Prices excl. VAT where applicable.
Voices
What merchants say
„Wir sind mit JAF's Grading gerade erst gestartet und wollten beim Widerrufsrecht von Beginn an auf der sicheren Seite sein. Überzeugt hat uns, dass die Bestätigung nur den Eingang quittiert und nichts vorwegnimmt. Die Einrichtung war unkompliziert.“
Add the withdrawal function today.
Installed in minutes. Free plan without time limit, no credit card.
Install from the App StoreDirective 2023/2673 · mandatory since June 19, 2026
FAQ
What you should know about the requirement
Is the withdrawal button really mandatory?
Yes. Directive (EU) 2023/2673 has required an electronic withdrawal function since 19 June 2026 for B2C distance contracts with a right of withdrawal concluded via an online interface. Member States transpose it in their own law – Germany in § 356a BGB, France in art. L221-21 C. consom., the Netherlands in art. 6:230oa BW, Italy in art. 54-bis Cod. cons. That covers most typical Shopify stores selling to EU consumers.
Does this apply to stores outside the EU?
If you direct your offering at consumers in the EU (language, currency, shipping destinations), EU consumer law applies to those contracts – including the withdrawal right and the electronic withdrawal function. A company seat outside the EU does not change that.
What happens without it?
That depends on the law governing the contract. In Germany competitors and consumer associations can issue cease-and-desist warnings (typical value in dispute €1,500–10,000) and administrative fines of up to €50,000 are possible; in France up to €75,000 for a legal person. Independently of any penalty: where the withdrawal information is also deficient, the period grows to 12 months and 14 days (Art. 10 of Directive 2011/83/EU). The two defects can occur together but are assessed separately – the period extends because of the information, not because the function is missing.
Do I need a developer?
No. e-Widerruf installs as a Shopify app and integrates via a native theme extension without touching your code.
How is data protection handled?
e-Widerruf is built for GDPR compliance: a data processing agreement (DPA) is included, personal data is anonymised on schedule, and every step is recorded in an audit log. E-mail is sent through an EU provider.
What makes e-Widerruf different?
The acknowledgement confirms only that the declaration was received – it says nothing about its validity, which avoids unintended acknowledgements. On top: full deadline calculation under the directive and Regulation 1182/71, and (on Business) documented consent to early performance under Art. 16(m) of Directive 2011/83/EU.
What does it cost?
The Free plan is free forever and already delivers the function the directive requires. Pro ($9.99/month) and Business ($19.99/month) come with a 14-day free trial.
Does the obligation cover digital products?
Yes, as long as a right of withdrawal exists — and for digital content it does at first. It can only lapse once customers expressly consent to performance beginning early and confirm that they know their right will lapse (Art. 16(m) of Directive 2011/83/EU). That is exactly the consent e-Widerruf collects on the Business plan.
Does it apply to small stores too?
Yes. The directive sets no turnover or size threshold. The obligation applies to every trader concluding B2C distance contracts with a right of withdrawal through an online interface — from the very first order.