The electronic withdrawal function: understand it, place it, implement it
Straight answers to the questions merchants have been asking since 19 June 2026 – from the legal basis and the risks to the setup in your store. No scaremongering, with the provisions named.
Withdrawal period calculator
Enter the contract type and the date, and see when the period ends – with the provision behind every step, and what changes without a proper instruction.
Open the calculator → Tool · TemplateTemplate for the acknowledgement of receipt
A ready-to-use template with the statutory core – and the protective wording that confirms receipt without conceding validity.
See the template → AcknowledgementWriting a correct acknowledgement of receipt
Four mandatory elements, risky wordings compared – and why one wrong sentence can acknowledge a right of withdrawal that never existed.
Read the article → Legal basisWhat Directive (EU) 2023/2673 requires from the withdrawal function
Button, form, acknowledgement: the building blocks in detail, and how Germany, France and the Netherlands worded them.
Read the article → RiskPenalties and enforcement: what a missing or faulty function costs
Administrative fines, competition-law warnings, and a withdrawal period stretching to 12 months and 14 days – by country.
Read the article → DeadlinesCalculating the withdrawal period: 14 days are not always 14 days
Where the period starts by contract type, how the days are counted, and when weekends push the end date.
Read the article → Country overviewThe obligation in all 27 EU member states
The notified transposition measures, the dates, and the eight states with nothing recorded at EUR-Lex.
Read the article → SetupSetting up the withdrawal button in Shopify – without code
Four steps from install to test run, and the five marks of a sound implementation.
Read the article →Also available in German. The German guide covers additional topics that are specific to German law – who exactly the obligation covers, digital products and early performance, and the position in Switzerland and the United Kingdom. To the German guide
Not legal advice. These articles inform in general terms about the technical and legal position and do not replace a lawyer's review of your individual case.